Terms & Conditions

1. General Terms

By using the Mistins website, you confirm that the information provided by you is accurate, complete and current.

Mistins reserves the right to modify, update, suspend or discontinue any part of the website, products or services at any time without prior notice where reasonably required.

2. Eligibility

You must be legally capable of entering into a binding agreement to place an order on the Mistins website.

If you are under the legal age applicable in your jurisdiction, you should use the website only under the supervision of a parent or legal guardian.

3. User Account

You may be required to create an account or provide certain information to place orders or access specific services.

• You are responsible for maintaining the confidentiality of your account details.
• You are responsible for activities carried out through your account.
• You must provide accurate contact and delivery information.
• You should inform us if you suspect unauthorized use of your account.

4. Product Information

We make reasonable efforts to display product descriptions, images, ingredients, packaging, sizes and other information as accurately as possible.

However, actual products may occasionally vary slightly in appearance, packaging, colour, presentation or design due to manufacturer updates, availability or display differences.

5. Pricing

Product prices displayed on the Mistins website are subject to change without prior notice.

The price applicable to your order will generally be the price displayed at the time the order is successfully placed, subject to correction of any obvious pricing or technical error.

Applicable taxes, delivery charges or additional charges, if any, will be displayed during checkout before the order is confirmed.

6. Orders and Order Acceptance

Placing an order on the Mistins website constitutes an offer to purchase the selected products.

An order may be subject to confirmation based on:

• Product availability
• Payment confirmation
• Delivery serviceability
• Verification of order information
• Operational or logistical limitations

Mistins reserves the right to decline or cancel an order where reasonably necessary.

7. Payment

Payments may be accepted through the payment methods displayed during checkout.

Online payments may be processed through third-party payment gateways. By choosing an online payment method, you may also be subject to the respective payment provider's terms and conditions.

Mistins is not responsible for delays or failures caused solely by banking networks, payment gateways or other external payment systems.

8. Delivery

Delivery availability depends on the delivery location, product availability and serviceability of the selected address.

Delivery timelines displayed on the website are estimates and may be affected by factors such as:

• Traffic conditions
• Weather conditions
• High order volumes
• Product availability
• Incorrect or incomplete delivery information
• Operational or logistical disruptions

Customers are responsible for providing a complete and accurate delivery address and a reachable contact number.

9. Cancellation

Order cancellation requests may be accepted only where the order has not already been processed, prepared, dispatched or otherwise reached a stage where cancellation is no longer possible.

Mistins reserves the right to cancel an order in circumstances such as:

• Product unavailability
• Payment failure
• Incorrect pricing or product information
• Delivery address being outside the serviceable area
• Suspected fraudulent or unauthorized transactions
• Unexpected operational difficulties

10. Returns and Refunds

Returns, replacements, cancellations and refunds, where applicable, will be governed by the return, refund or cancellation policy made available by Mistins.

Due to the nature of certain food, gourmet, chocolate, gifting and perishable products, some items may not be eligible for return once delivered unless they are damaged, incorrect or otherwise eligible under the applicable policy.

Customers should report any eligible issue within the time period specified in the relevant refund or cancellation policy.

11. Offers, Coupons and Promotions

Mistins may offer promotional discounts, coupons or special offers from time to time.

Promotional offers may be subject to conditions including:

• Minimum order value
• Specific products or categories
• Validity periods
• Maximum discount limits
• Specific users or locations
• Limited usage per customer

Mistins reserves the right to modify or discontinue promotional offers where reasonably required.

12. Gift Hampers and Customized Orders

Certain Mistins products may include curated gift hampers, customized gifting options or specially assembled products.

The exact arrangement, packaging or combination may vary depending on product availability while maintaining a comparable overall value and presentation where substitution is necessary.

Customized or personalized items may have additional restrictions on cancellation, replacement or return.

13. Intellectual Property

All website content, including brand names, logos, graphics, product images, text, designs, layouts and other materials, may be owned by or licensed to Mistins or Milaans Retail.

You may not reproduce, modify, distribute, publish or commercially use such content without appropriate authorization.

14. Acceptable Use

You agree not to misuse the Mistins website or services.

Prohibited activities include:

• Attempting unauthorized access to the website or systems
• Submitting false or misleading information
• Using the website for fraudulent transactions
• Introducing malicious software or harmful code
• Interfering with website functionality or security
• Using automated systems to misuse website services

15. Third-Party Services

Mistins may use third-party services such as payment processors, logistics providers, communication services and technology platforms.

Your use of certain third-party services may also be subject to their respective terms, conditions and privacy policies.

16. Limitation of Liability

To the extent permitted by applicable law, Mistins and Milaans Retail will not be liable for indirect, incidental or consequential loss arising from circumstances beyond their reasonable control.

Nothing in these Terms & Conditions is intended to exclude or restrict any rights or liabilities that cannot lawfully be excluded.

17. Force Majeure

Mistins will not be responsible for delays or failures caused by events beyond reasonable control, including natural disasters, extreme weather, government restrictions, strikes, internet or telecommunications failures, transportation disruptions or other unforeseen events.

18. Changes to These Terms

Mistins may revise these Terms & Conditions from time to time to reflect changes in business practices, website functionality, services or applicable requirements.

Updated Terms & Conditions will be published on this page. Continued use of the website after an update will be subject to the latest version of these terms.

19. Governing Law and Jurisdiction

These Terms & Conditions will be governed by the applicable laws of India.

Subject to applicable law, disputes relating to these terms or the use of Mistins services will be subject to the jurisdiction of the appropriate courts in Hyderabad, Telangana.

20. Contact Us

If you have any questions regarding these Terms & Conditions, your order or our services, please contact us.