Privacy Policy

1. Information We Collect

We may collect information that you provide directly to us while using our website or services.

• Name
• Email address
• Mobile number
• Billing and delivery address
• Order and purchase information
• Account details
• Customer support communications
• Preferences and feedback

Certain technical information may also be collected automatically, including browser type, device information, IP address and website usage information.

2. How We Use Your Information

The information collected may be used for the following purposes:

• Processing and fulfilling your orders
• Managing payments and transactions
• Providing order and delivery updates
• Responding to customer queries and support requests
• Managing your customer account
• Improving our website, products and services
• Sending offers, promotions and updates where permitted
• Preventing fraud, misuse or unauthorized transactions
• Meeting legal and regulatory requirements

3. Payment Information

Payments made through the Mistins website may be processed through third-party payment gateways.

We generally do not directly store complete card numbers, CVV details or other sensitive payment credentials. Such information is handled securely by the respective payment service provider in accordance with their policies and applicable security standards.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may help us remember preferences, maintain your shopping cart, understand website usage and improve the performance of our services.

5. Sharing of Information

We do not sell or rent your personal information.

Information may be shared with trusted service providers when necessary to operate our business, including:

• Payment processing partners
• Delivery and logistics providers
• Technology and hosting providers
• Customer support service providers
• Marketing and communication platforms
• Professional and regulatory authorities where legally required

6. Data Security

Mistins takes reasonable administrative, technical and organizational precautions to protect customer information against unauthorized access, loss, misuse, alteration or disclosure.

However, no online platform or electronic transmission method can be guaranteed to be completely secure.

7. Data Retention

Personal information may be retained for as long as reasonably necessary to provide our services, maintain transaction records, resolve disputes and comply with applicable legal, accounting and regulatory obligations.

8. Your Choices and Rights

Depending on applicable law, you may contact us to request correction or updating of your personal information.

You may also choose to unsubscribe from promotional communications. Transactional messages relating to orders, payments and deliveries may still be sent where required.

9. Third-Party Links

Our website may contain links to external websites or services. Mistins is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policies of any external service before providing personal information.

10. Children's Privacy

Our website and services are intended for general shopping purposes and are not specifically directed toward children.

Where required, purchases should be made under the supervision of a parent or legal guardian.

11. Changes to This Privacy Policy

Mistins may update this Privacy Policy from time to time to reflect changes in our services, business practices or applicable requirements.

Updated versions of the Privacy Policy will be published on this page. We encourage customers to review this page periodically.

12. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us.