At Mistins Gourmet, a brand by Milaans Retail, we aim to ensure that your orders are packed carefully and delivered safely and efficiently.

This Shipping Policy explains the general terms applicable to the processing, dispatch and delivery of orders placed with Mistins.

Once an order is successfully placed and confirmed, our team begins preparing it for dispatch.

Processing time may vary depending on product availability, customization, gifting requirements, order size and delivery location.

Orders will be delivered to the shipping address provided by the customer while placing the order.

Delivery availability and timelines depend on the delivery location, serviceability, product availability and operational conditions.

• Local delivery may be available in selected serviceable areas.
• Delivery timelines may vary depending on distance and order volume.
• Certain products may have specific delivery restrictions.
• Delivery services are subject to operational availability.

Delivery timelines shown or communicated at the time of ordering are estimates and may vary depending on operational conditions.

Delays may occur due to traffic, weather conditions, festivals, high order volumes, logistics interruptions or other unforeseen circumstances.

Shipping or delivery charges, wherever applicable, will be displayed during checkout before the order is confirmed.

Charges may vary depending on delivery location, distance, order value, packaging requirements and available promotional offers.

Customers are requested to provide complete and accurate delivery information while placing an order.

Please verify the recipient's name, contact number, complete address, landmark and PIN code before confirming the order.

Our delivery team or delivery partner may contact the recipient using the phone number provided with the order.

If the recipient is unavailable or unreachable, the order may be rescheduled, returned or handled according to the applicable delivery process.

Certain chocolates, gourmet food products and gift hampers may be sensitive to temperature, handling or extended transit times.

We take reasonable care while packing such products. Customers are advised to receive and store the products appropriately after delivery.

During festivals, holidays and high-demand periods, processing and delivery timelines may be longer than usual.

Customers placing time-sensitive gifting orders are advised to place their orders in advance.

If you receive a damaged package, incorrect product or an order with missing items, please contact our support team as soon as possible.

You may be requested to provide order details, photographs or videos of the delivered package to help us review the issue.

Eligible cases will be handled in accordance with our Cancellation & Refund Policy.

While we make reasonable efforts to deliver orders within the expected timeframe, delivery dates and times cannot always be guaranteed.

Delays may occur due to circumstances outside our reasonable control, including severe weather, transport disruptions, government restrictions, strikes, natural events or logistics-related issues.

Delivery services are available only to locations currently supported by Mistins or our delivery partners.

Certain products may not be available for delivery to all locations. Mistins may modify or restrict delivery services based on operational or logistical requirements.

For questions regarding shipping or delivery, please contact our team with your order details.